Refund policy

Shipping, Complaints, Cancellations & Return / Refund Policy

1. Shipping 

a. We deliver orders from within Pakistan using reputable courier companies such as PostEx. We also deliver domestically using our own riders.

b. We will deliver your order to the address that you provide when placing the order on our website within 4 days of placing the order. This timeline is only tentative and we shall not be liable for any delays arising out of any events outside our reasonable control.

2. Complaints 

For any complaints or queries in relation to this website, our products or service, you can contact us on this number 0325 2785555 or by email at drinkwithblu@gmail.com. We shall use our best endeavors to respond to your complaints or queries within 24 hours of receipt. In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.

3. Cancellations 

You may cancel any order before shipment. Once the order is shipped, no cancellation requests shall be entertained by us.

4. Returns, Exchanges and Refunds 

  1. We operate a no return, exchange and no refund policy except where the goods you receive are different from what you have ordered on our website or defective or damaged.
  2. All goods being returned need to be sent by courier to Naurang Impex, 73 Badami Bagh Center, General Bus Stand, Badami Bagh, Lahore.
  3. We only accept returns of goods within 7 days of your placing an order through our website.
  4. Goods that are returned to us must be in a condition that they can be sold again.
  5. We will credit any refund for any goods returned and that are in a saleable condition within 7 days of receipt of the goods by us.
  6. Instead of a refund, we may also provide you with store credit so that you can exchange the goods you want to return to purchase any other items from our website of the same value.
  7. You will be responsible for paying for your own shipping costs for returning any goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Engraving & Customization

All engraved products are created by laser cutting through the powder coating to reveal the natural steel beneath. This process may result in a finish that appears slightly rough or rugged, this is a normal characteristic of the material.

Since engraving is customized to your name or chosen text, these items are not eligible for return or exchange based on engraving appearance or personal preference.

All bottles and tumblers are laser engraved using fixed, standard settings.

Although we will do our maximum best to get fine results, processing of a single bottle with a specific text remains subject to slight variance in the result.

We appreciate your understanding and thank you for choosing Blu for your personalized product.